Therapeutic Bag - Hippopo - Béké Bobo
Regular price $24.99The Hippopo therapeutic bear is a soft companion designed to soothe and reassure baby from birth. Inspired by a beautiful mom's story, it accompanies little ones during times of emotion, fatigue, or discomfort.
With its soothing grey hue and a pretty hippopotamus drawn on its belly, this plush toy immediately attracts attention and quickly becomes a comforting teddy bear to cuddle.
Ideal for naps, bedtime, or more restless moments, Hippopo helps baby calm down and feel secure. Easy to transport, it follows your child everywhere: at home, in the stroller, or on the go.
A soft and meaningful birth gift, perfect for offering comfort and tenderness from the first days 🤍
- A therapeutic bear (13 x 18 cm)
- Includes a grain pouch and a removable machine-washable cover
- Suitable for children from birth to adulthood
- Can be used hot or cold
- Medical device recognized by Health Canada and the European Union
Never allow a child under 3 years old to use this product without adult supervision due to the risk of choking. This could occur if the grain pouch and cover are torn and the grains enter the baby's mouth.
Care:
- To wash the compress, first remove the grain pouch from the cover. Machine wash the cover only, in cold water. The grain pouch is not washable. The cover tolerates machine washing and drying at medium temperature very well.
- If the bear or compress has absorbed a freezer odor, put a few drops of vanilla essence in a small glass of water, place it next to the grain pouch in the microwave, and heat everything in the microwave for 15 seconds. The odors should diminish.
The bear and compresses are made of a 100% polyester Minky fabric cover and a cotton pouch filled with a carefully selected
blend of grains.
The bear is available in a choice of several colors and features playful patterns on its belly. It comes in a box with a window showing the bear, which also includes the story of the Béké-Bobo bear and instructions for use.
The adult compress does not have packaging. You will receive it in a bag with an instruction leaflet.
YOUR SATISFACTION IS OUR MAIN CONCERN!
MERCHANDISE RETURNS AND REFUNDS
For in-store purchases, you have ten days* to come to the store for either a refund or an exchange.
For online purchases, you may return your merchandise, at your own expense, within 15 days of receiving your order. You can receive a refund* if the merchandise is returned to us in its original, unmodified condition, with its price tag and in its original packaging if it is a new product. Please note that for an exchange, new shipping fees will be charged to you.
The address for merchandise returns is:
325 Rue du Marais, Quebec, QC G1M 3R3
*FINAL SALE: On unsealed books, personal care and hygiene products, items on sale at 40% off or more (EXCEPT for the "Kids' Clothing Bargains at Mini Prices" sections where the item is final sale only if it is 70% off or more).
Merchandise return during a PROGRESSIVE SALE based on an established purchase amount: an adjustment to the agreed-upon discount percentage will be made to the invoice if a merchandise return reduces the purchase amount below the threshold established to obtain the discount.
FOR ANY QUESTIONS, please do not hesitate to contact us.
DEFECTIVE ITEM
We will refund shipping costs for the return of a defective item. We will ship a new item to you free of charge for shipping or handling. You may return the defective item within 30 days of the date you received your order. You can obtain a refund or exchange if the merchandise is returned to us in its original, unmodified condition, with its price tag and in its original packaging, if it is a new product.
SHIPPING COSTS FOR ONLINE ORDERS AND TERMS (excluding gift cards)
Your delivery is free for purchases of $125 or more, before taxes. This offer is valid for shipments to Quebec and Ontario only. For any purchase under $100, a flat rate of $10.00 plus taxes will be applied.
For all other provinces, your delivery is free for purchases of $200 or more. A shipping fee of $35 will be applied for orders not reaching $200.
We reserve the right to apply additional shipping fees for certain remote cities and regions, as well as for deliveries of packages with abnormal dimensions or weight. You will be contacted by a member of our team if additional fees apply.
Orders where the shipping address differs from the billing address and orders over $500 may be subject to certain checks and may be refunded.
Also, we reserve the right to reduce or cancel an order when the number of identical items is high. We will contact you about this.
DELIVERY TIMES
As a general rule, delivery is usually made within three to five business days (Monday to Friday, excluding holidays).
Please allow up to twelve business days for delivery to more remote regions. These deadlines cannot be guaranteed by Mlle & Coco.
Mlle & Coco disclaims all responsibility in the event of a missed deadline caused by an error on the part of the third party performing the delivery.
TRACKING YOUR PACKAGE
Canada Post undertakes to leave the package at the nearest post office if no one is present at the time of delivery to the address provided during the order. In this case, a Delivery Notice Card will be left at the door, providing you with the necessary information to retrieve the package. No signature is required at the time of delivery to the address provided during the order, but a valid photo ID will be requested at the post office to pick up the package.
Please note that post office boxes (P.O. box numbers) are not allowed for delivery.
We also use Purolator's services for package delivery where the company has a nearby office.
INTERNATIONAL SHIPMENTS
Currently, we do not make any international merchandise shipments.
FREE IN-STORE PICKUP
When you purchase online, the free "In-store pickup" option is offered to you when entering your billing information.
PRODUCT UNAVAILABILITY
Offer dates, prices, or availability of items presented on our site may change without notice. We work diligently to only display available items and replenish our stock regularly. However, it is possible that an item, size, or color may be out of stock when you place your order. Once your order is processed, you will receive an order confirmation indicating the receipt date, availability, and price of each item ordered. It may happen that we have to cancel an online order if, for example, the ordered items cannot be shipped due to unforeseen circumstances. We will then contact you to inform you and explain the situation.
While we strive to meet your needs as much as possible, we reserve the right to revise an inaccurate price or item description and to cancel or refuse an order for an item with an inaccurate price or description. Such corrections may be made after the order has been accepted. We will then contact you to inform you and explain the situation.
ORDER CANCELLATION OR MODIFICATION
If you wish to cancel or modify your order once the transaction is complete, you must contact us as soon as possible, either by email at info@mlleetcoco.com or by phone at (581) 742-4240. We will do our best to satisfy your request. However, we cannot modify or cancel an order once it has entered the shipping process. Please refer to our merchandise exchange, return, and refund policy for more information.
Please note that if you cancel the purchase of an item that entitled you to a promotion, special discount, or free shipping, you may no longer be eligible for that promotion or discount.
Do you have questions or comments about the online purchase conditions? Contact us.
During promotion periods, no price adjustments on previous purchases and no refunds will be made on discounted products.
During a promotion period:
1. No price adjustments on previous purchases or refunds will be made on discounted products.
2. An adjustment to the agreed-upon discount percentage will be applied to the invoice when a merchandise return reduces the purchase amount below the established threshold.
3. If a gift card is offered with a purchase of an established amount, the gift card will be reclaimed if the return of items reduces the invoice below the threshold established for obtaining the gift card.